Warranty Policy
Warranty and After-Sales Support for B2B Antenna Orders
Clear sample validation, specification confirmation and issue review processes help overseas buyers reduce risk before and after bulk antenna production.
Sample Validation
Test antennas in the final device before pilot run and bulk orders.
Specification Lock
Confirm frequency, connector, cable, housing and packaging details.
Issue Review
Quality concerns are reviewed with order details, photos and test information.
B2B Support
Warranty terms can be discussed based on order type and application.
Before Bulk Production
Most warranty risk can be reduced during sample and specification confirmation.
- Test samples in final device enclosure
- Confirm connector and cable length
- Approve frequency band and gain target
- Lock product drawing or specification
- Confirm label and packaging
- Review target market requirements
Issue Review Process
If a buyer reports a quality concern, clear evidence helps speed up review.
- Order number and product model
- Issue quantity and batch information
- Photos or videos of the issue
- Test method and test result
- Installation environment description
- Application and device information
After-Sales Support Scope
Support depends on product type, order terms, application and confirmed specifications.
- Technical communication
- Replacement or solution discussion when applicable
- Packaging and shipment review
- Future order specification improvement
- RF tuning suggestions for device projects
- Bulk order quality feedback record
Frequently Asked Questions
Does ANTENNOVATE provide warranty support?
Warranty support can be discussed based on product type, order terms and application. Buyers should confirm requirements before bulk production.
What should buyers do if they find a quality issue?
Buyers should provide order information, product photos, quantity, issue description and test results if available so the team can review the case.
Are samples covered by the same terms as bulk orders?
Sample terms and bulk order terms may differ. Sample validation is mainly used to confirm technical and mechanical suitability before mass production.
How can buyers reduce warranty risk?
Buyers can reduce risk by confirming specifications, testing samples in the final device, approving packaging and locking drawings before bulk production.